Technical Support and Maintenance Services

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Deployment Services

Deployment service is performed by unicons technical support specialists as part of the agreement and project management operated regarding to requirement of the customer before the sales time. In deployment process is basically the most stable version of the product and the commissioning with the least interruption. Latest versions with risk are not targets. After installation, configuration controls and the best practical solutions are applied so that the customer can get the most benefit from the product. Finally, the deployment process details are reported.

Problem / Case Solution

It covers the work related case and issue request come from phone, remote desktop tools or email flow on ticket systems that follow by our security teams. Determination of the problem as soon as possible and then the solution stages are applied. In order to minimize the interruption, solutions such as backup device positioning and temporary patching are applied, and work is carried out for a permanent solution in the background by eliminating the situation that hinders the work flow on the customer’s side.

Update & Patch Solutions

It covers the work related to keeping customer’s security devices or products up-to-date and applying security patches on if they are published. Version updates are planned to be made to the desired version by negotation with the customer and the update plan is shared and the work is carried out by determining the time to be outage system or network.

Periodic Maintenance

General maintenance service is provided at the intervals specified in the contract for the products covered by the contract on the customer’s side. During the periodical maintenance, the devices are checked and the problems are reported with the explanation according to the critical level. Actions to be taken are taken together with the customer. In this way, situations that may cause interruptions are prevented and business continuity is ensured with performance improvements.

Professional Service

Authorized Training Center: unicons come to perpetuate its activities as Check Point’s authorized training center in addition to being a 5-star Check Point partner for many years. We offer online or classroom preparation training for certification exams that are present by Check Point and have international validity.

CWPS Training: We offer practical and lab-based trainings that will increase the operational skill of technical employees involved in Network Security operations as unicons Professional Services. Check Point and Palo Alto Networks products are the focus of our training. Hands-On Tech Sessions: We present special and dynamic programs prepared with the goal of high efficiency to our participants throughout the year with in our workshops within the scope of Professional Consulting.

SecoShield Product: SecoShield, a unicons trademark; it is a dynamic software that analyzes the instantaneous performance of firewall software in Network Security operations, makes notifications, collects data for retrospective root cause analysis and publishes action plans.

CloudGuard: We offer Check Point Cloud Security solutions to our customers as unicons Professional Services.

fwCoWorker: fwCoWorker is self online solution platform that designed as an analysis, information and a dynamic platform that provides 24/7 access to technical experts, helping them take the right actions.